1. Introduction
At RocksAffiliates ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our affiliate marketing platform and services ("Platform").
Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
2. Information We Collect
We collect several types of information from and about users of our Platform, including:
2.1 Personal Data
Personal Data refers to information that identifies you or could be used to identify you. We collect Personal Data when you register on our Platform, use our services, or communicate with us. This may include:
- Contact information (such as name, email address, mailing address, and phone number)
- Account credentials (such as username and password)
- Financial information (such as payment method details and bank account information)
- Identification information (such as tax identification numbers for payment processing)
- Website information (such as your website URL and traffic sources)
- Profile information (such as your profile picture, biography, and preferences)
2.2 Usage Data
We automatically collect Usage Data when you use our Platform. This may include:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring websites or sources
- Clicks, conversions, and other interaction data
- Time and date of your visit
2.3 Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.
We use the following types of cookies:
- Essential cookies: Necessary for the functioning of the Platform
- Analytics cookies: Help us understand how users interact with the Platform
- Functionality cookies: Enable personalized features
- Advertising cookies: Used to deliver relevant advertisements
- Affiliate tracking cookies: Used to attribute conversions to the correct affiliate
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform, particularly those related to affiliate tracking.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Platform
- Create and manage your account
- Process transactions and send related information including confirmations and invoices
- Track and attribute affiliate conversions
- Calculate and distribute commissions
- Send administrative information, such as updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Improve our Platform and user experience
- Monitor usage patterns and analyze trends
- Detect, prevent, and address technical issues, fraud, or illegal activity
- Comply with legal obligations
The table below provides a summary of how we use your personal information and the lawful bases we rely on:
| Purpose | Types of Data | Lawful Basis |
|---|---|---|
| Account creation and management | Contact information, account credentials | Contractual necessity, legitimate interests |
| Processing payments and commissions | Financial information, identification information | Contractual necessity, legal obligation |
| Tracking affiliate performance | Usage data, website information | Contractual necessity, legitimate interests |
| Communication and support | Contact information | Contractual necessity, legitimate interests |
| Platform improvement and analytics | Usage data | Legitimate interests |
| Fraud prevention and security | Usage data, account information | Legitimate interests, legal obligation |
| Marketing and promotional communications | Contact information, preferences | Consent, legitimate interests |
4. Disclosure of Your Information
We may disclose your personal information in the following circumstances:
4.1 Business Partners and Service Providers
We may share your information with business partners and third-party service providers who perform services on our behalf, such as:
- Payment processors and financial institutions
- Cloud hosting and storage providers
- Analytics providers
- Customer support services
- Marketing and email service providers
- Fraud prevention and security services
These third parties are only permitted to use your personal information to provide these services to us and are required to maintain the confidentiality of your information.
4.2 Merchants
If you promote a merchant's products or services through our Platform, we may share certain information with that merchant, such as:
- Your affiliate ID and account information
- Performance metrics related to your promotion of their products
- Traffic sources and marketing methods you use
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:
- Enforce our Terms and Conditions
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing in connection with the Platform
- Protect the personal safety of users of the Platform or the public
- Protect against legal liability
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication requirements
- Monitoring for suspicious activities
- Regular backups of data
- Employee training on data protection and security practices
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately using the contact information provided below.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Platform, or we are legally obligated to retain this data for longer periods.
If you request deletion of your account, we will delete or anonymize your personal information, unless we need to keep certain information for legitimate business or legal purposes. For example, we may retain:
- Information needed for financial records and tax compliance
- Transaction records for completed affiliate commissions
- Information to detect and prevent fraud
- Information needed to respond to legal claims
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Right to Access: You have the right to request copies of your personal information.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests to ensure your privacy and security.
7.1 California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please see our California Privacy Rights section below for more information.
7.2 European Economic Area (EEA) Residents
If you are located in the EEA, you have certain rights under the General Data Protection Regulation (GDPR). In addition to the rights mentioned above, you have the right to lodge a complaint with a supervisory authority.
8. International Data Transfers
Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
9. Children's Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will take steps to remove such information and terminate the child's account.
10. Third-Party Links and Services
Our Platform may contain links to other websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. When you leave our Platform, our Privacy Policy no longer governs the protection and privacy of information you provide to third-party websites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this page. We will also notify you through email and/or a prominent notice on our Platform before the change becomes effective.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. By continuing to use our Platform after those changes become effective, you agree to be bound by the revised Privacy Policy.
12. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.
12.1 Right to Know
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:
- The categories of personal information we collected about you
- The categories of sources for the personal information we collected about you
- Our business or commercial purpose for collecting or selling that personal information
- The categories of third parties with whom we share that personal information
- The specific pieces of personal information we collected about you
12.2 Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
12.3 Right to Opt-Out of Sale
If we sell your personal information, you have the right to opt-out of the sale of your personal information. We do not sell your personal information in the traditional sense. However, under the CCPA, certain sharing of data may be considered a "sale." You may request to opt-out by contacting us.
12.4 Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services
- Charge you different prices or rates for goods or services
- Provide you a different level or quality of goods or services
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@rocksaffiliates.com
Address: 26 Edward St, North Sydney NSW 2060, Australie
Last updated: May 21, 2024